Privacy Policy

What Information We Collect

• Personal Information: Name, gender, phone number, address, email address, preferences, and other details shared during registration or enquiries.
• Financial Information: Credit/debit card details, payment instructions, and related transaction data.
• Account Information: User ID, password, and related login credentials.
• Transaction Details: Orders placed, payments made, refunds, cancellations, and communication records.
• Navigation & Log Data: IP address, browser type, location, device information, and site usage history.
• Demographic Data: Postcode, interests, survey responses, and preferences.

Geissel may request supporting documents to verify identity. Failure to provide accurate information may lead to denial or termination of services.

How We Use Information

• Process and fulfill orders.
• Improve our products, services, and website functionality.
• Maintain internal records and ensure compliance with our Terms & Conditions.
• Communicate updates, offers, and promotional materials (unless you opt out).
• Conduct market research and analysis.
• Customize your website experience.
• Comply with applicable legal and regulatory obligations.

We may use aggregated data for statistical purposes, but such information will not personally identify you.

Information Sharing

• We do not sell or trade your personal information to third parties.
• Information may be shared with trusted service providers for order fulfillment, payment processing, or logistics support.
• We may disclose information if required by law or for cooperation with law enforcement agencies.

Security Measures

We are committed to safeguarding your information and have implemented appropriate technical and organizational security measures. Financial information is moved offline after processing transactions to minimize unauthorized access risks. However, Geissel shall not be responsible for data theft, unauthorized access, or misuse arising due to circumstances beyond our control.